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FAQ

Yes, we offer free appointments for consultations with one of our experts. During the appointment, we will help you select the perfect blinds or curtains for your home or office.

Yes, all of our blinds and curtains are custom-made to your specifications.

We can have your custom-made blinds and curtains ready in as little as 48 hours. Our team will provide you with an estimated delivery time when you place your order.

We offer a wide range of high-quality blinds and curtains, including Venetian Blinds, Roller Blinds, Vertical Blinds, Wooden Blinds, Eyelet Curtains, Pinch Pleat Curtains, Voiles and Sheers Curtains, Children’s Curtains, and more.

Yes, we have a showroom in KSA where you can see and touch our products before you make a purchase. You can also request samples to be sent to your home.

We offer custom sizes for all of our blinds and curtains to ensure a perfect fit for your windows.

We offer a variety of curtains including blackout, sheer, thermal, and decorative in various fabrics and designs.

Yes, our thermal and blackout curtains are especially popular in Saudi Arabia for their heat and light-blocking capabilities.

Absolutely! We can customize curtains in terms of size, fabric, and design to meet your specific requirements.

You can place an order through our website or by contacting our customer service team.

Yes, we offer nationwide delivery in Saudi Arabia.

Shipping times vary but typically it takes 5-10 business days within Saudi Arabia.

Yes, we offer professional installation services at an additional cost.

Care instructions vary by fabric type, but generally, most curtains can be gently machine washed or dry cleaned.

Basic tools like a screwdriver, drill, and level are usually sufficient.

Yes, our website features instructional videos for various curtain types.

It’s recommended to clean curtains every 3-6 months, depending on the environment and fabric type.

Most curtains can be ironed on a low setting, but check the specific care instructions for your fabric.

Our curtains come with a one-year warranty covering manufacturing defects.

Contact our customer service team, and they will guide you through the process.Our curtains come with a one-year warranty covering manufacturing defects.

Yes, you can subscribe to our newsletter and read our blog for the latest trends and tips.

 Yes, we offer both in-store and virtual shopping assistants to help guide you through our product range and make informed choices.

Our website is accessible in multiple languages including English to cater to our diverse customer base.

For delivery rescheduling, please contact our customer service at least 24 hours before the original delivery time.

Yes, our website has a ‘Compare’ feature that lets you view different products side-by-side for an easier decision-making process.

We offer a range of after-sale services including installation support, product maintenance guidance, and customer service assistance.

Yes, we conduct follow-up calls or emails to ensure your complete satisfaction with our products and services.

Any issues can be reported directly to our customer service team through our website, email, or phone.

Yes, we offer repair services. Please contact our customer service for an assessment and further instructions.

Absolutely, we offer gift cards that can be purchased directly from our website and used for all our products.

Yes, we provide a gift wrapping service with elegant packaging options for special occasions.

We have curated a special collection perfect for gifting, which includes a range of our most popular and elegant designs.

Gift cards can generally be used alongside other offers, but please check specific terms and conditions for any exceptions.

Yes, we provide comprehensive technical support for our smart curtain systems, including installation and troubleshooting.

Our technical support team can be reached via our customer service hotline or through a dedicated section on our website.

Yes, we provide specialized services for event decorations, including custom designs for weddings, parties, and other events.

We offer a loyalty program where regular customers can earn points and receive exclusive discounts and offers.

Yes, we offer financing options to make large purchases more manageable for our customers.

Yes, we offer interior design consultation to help customers choose the perfect curtains that complement their space.

Currently, our shipping is limited to Saudi Arabia, but we are planning to expand our services internationally.

For future international shipping, additional charges and customs duties may apply depending on the destination country.

When we expand internationally, our website will have the functionality to display prices in various currencies.

Customer service for international customers will be available once we start shipping internationally.

Custom orders typically take between 2-4 weeks, depending on the complexity and volume of your order.

While we generally use our own high-quality fabrics, we can discuss options for using customer-provided fabrics on a case-by-case basis.

We offer a satisfaction guarantee with a full refund or exchange policy if our curtains do not meet the promised standards.

Yes, we guarantee that the colors of our curtains will remain vibrant and true to what you see on our website.

Yes, we have a variety of curtain accessories, including rods, hooks, and tiebacks, to complement your curtain choice.

We provide an online catalog on our website and can also send a digital copy upon request.

Our website features a comprehensive guide to help you choose the perfect curtains for your space.

 We recommend following the specific care instructions provided with each curtain to ensure their longevity and maintain their quality.

We use a variety of high-quality materials, including wood, aluminum, PVC, velvet, chenille, and more.

Yes, we offer professional installation services for all of our products. Our team of experts will ensure a smooth and seamless installation process.

Delivery times vary based on the product and quantity ordered. Our team will provide you with an estimated delivery time when you place your order.

Yes, we offer warranties for all of our products to ensure your satisfaction and peace of mind

Yes, we have a returns and exchanges policy in place. Please contact us for more information.Toggle Content

Yes, we offer promotions and discounts throughout the year. Be sure to check our website and sign up for our newsletter to stay informed.

You can place an order online, by phone, or by visiting our showroom in UAE. Our team is always available to assist you.

Yes, our curtains come with installation instructions for DIY installation.

We accept returns within 30 days of purchase, provided the curtains are in their original condition.

Yes, exchanges are available if you wish to switch to a different style or size.

You can reach us via email, phone, or through our website’s live chat feature.

Yes, we provide free design consultations to help you choose the perfect curtains for your space.

Currently, we operate exclusively online to keep our prices competitive.

Yes, we offer a loyalty program where you can earn points on purchases and receive exclusive discounts.

Yes, we have a range of eco-friendly and sustainable fabric options.

Absolutely, we offer curtains with child-safe mechanisms like cordless and motorised systems.

Follow our detailed measuring guide on the website to ensure a perfect fit.

Yes, we can send you small fabric samples to help you decide.

Yes, we provide discounts on bulk orders. Contact us for more details.

We accept various payment methods including credit/debit cards, online transfers, and cash on delivery.

Yes, we provide a tracking number for you to monitor your shipment.

Expedited shipping is available at an additional cost.

Yes, technical components come with a specific warranty, details of which can be found in our warranty section.

User manuals are provided with every purchase and can also be downloaded from our website.

Yes, we feature special collections for cultural and seasonal events, reflecting local traditions and styles.

We welcome custom design requests to cater to specific cultural events or themes.

Yes, we often run special promotions and discounts during major cultural festivals and holidays.

Our seasonal collections are updated regularly to reflect the latest trends and seasonal changes.

We use advanced encryption and security protocols to ensure the safety and privacy of all online transactions.

Absolutely. We adhere to strict privacy policies to ensure your personal information is kept confidential and secure.

We have robust systems to detect and prevent fraudulent activities, ensuring a safe shopping experience for our customers.

Yes, you can request the deletion of your account and personal information in accordance with our data retention policies.

Customer feedback is vital to us. We regularly review feedback to improve our products and services.

Yes, we welcome suggestions and ideas through our website’s suggestion box or directly via customer service.

Periodically, we conduct customer satisfaction surveys to understand and serve our customers better.

We make efforts to respond to and acknowledge all customer feedback, either directly or through improvements in our services.

Yes, we are committed to sustainability, using eco-friendly materials and processes wherever possible.

Many of our curtains are made from recyclable materials. We encourage customers to recycle old curtains responsibly.

We adhere to strict environmental standards in the production of our curtains, including the use of sustainable materials and energy-efficient processes.

Yes, we have a range of products made from high-quality recycled materials.

Absolutely, we consistently update our product line with new designs and styles to keep up with the latest trends.

Yes, many of our curtains offer innovative features like thermal insulation, soundproofing, and light-blocking technologies.

We often collaborate with renowned designers to bring exclusive and unique curtain collections to our customers.

We invest in research and development to continually innovate and improve our product offerings.

Yes, we have a range of curtains inspired by Islamic art and architecture, perfect for adding a cultural touch to your home.

Absolutely, we can customize curtains to harmonize with traditional Saudi decor, ensuring they complement your interior style perfectly.

Yes, our smart curtains can be integrated with most home automation systems for convenient control.

We offer a mobile app that allows you to control our smart curtains remotely, providing ease and efficiency.

All our products comply with Saudi Arabian safety standards, ensuring they are safe and reliable for use in homes and businesses.

We offer a selection of fire-retardant curtains, which are particularly recommended for commercial spaces.

Yes, our noise-reducing curtains are designed to minimize external noise, making them ideal for homes in busy areas.

Our anti-dust and anti-mite curtains are perfect for those with allergies, as they help maintain a cleaner and healthier indoor environment.

Dubai curtains

Yes, we offer free appointments for consultations with one of our experts. During the appointment, we will help you select the perfect blinds or curtains for your home or office.

Yes, all of our blinds and curtains are custom-made to your specifications.

We can have your custom-made blinds and curtains ready in as little as 48 hours. Our team will provide you with an estimated delivery time when you place your order.

We offer a wide range of high-quality blinds and curtains, including Venetian Blinds, Roller Blinds, Vertical Blinds, Wooden Blinds, Eyelet Curtains, Pinch Pleat Curtains, Voiles and Sheers Curtains, Children’s Curtains, and more.

Yes, we have a showroom in KSA where you can see and touch our products before you make a purchase. You can also request samples to be sent to your home.

We offer custom sizes for all of our blinds and curtains to ensure a perfect fit for your windows.

We use a variety of high-quality materials, including wood, aluminum, PVC, velvet, chenille, and more.

Yes, we offer professional installation services for all of our products. Our team of experts will ensure a smooth and seamless installation process.

Delivery times vary based on the product and quantity ordered. Our team will provide you with an estimated delivery time when you place your order.

Yes, we offer warranties for all of our products to ensure your satisfaction and peace of mind

Yes, we have a returns and exchanges policy in place. Please contact us for more information.Toggle Content

Yes, we offer promotions and discounts throughout the year. Be sure to check our website and sign up for our newsletter to stay informed.

You can place an order online, by phone, or by visiting our showroom in KSA. Our team is always available to assist you.